11 responses so far ↓

• 1 Hank K // Dec 21, 2007 at 9:41 am

  Credo is awful because Sprint is awful. (Credo uses Sprint’s pphones & towers). You get stuck with all of the Sprint problems - bad phones with disabled features, long contracts, absolute inflexibility over phone choice - in exchange for the tiny donations made by Credo. Do yourself a favor - get a good phone service and make a donation to the charity of your choice. You’ll save yourself endless frustration.

• 2 Top posts of 2007 // Jan 2, 2008 at 9:17 am

  […] 6. Vanguards Coming into New Orleans 7. Planning for Good 8. Hurricane Katrina 2 years later 9. Credo Mobile 10. Make it Your Own […]

• 3 Allen // Jan 29, 2008 at 2:42 pm

  Credo has been around for quite a long time actually. I have used them since early 2004. Since they are the only socially and environmentally responsible choice for mobile service, I can’t see choosing any other provider as a good decision. Yes they use Sprint - a necessary evil I suppose. With any luck they will grow and build their own network like Cingular did back in the day.

• 4 Kareem // Feb 1, 2008 at 11:09 am

  I doubt they’d build out their own, but they could try leasing from another provider. On a related note, does anyone know about their credit card alternative?

  http://www.workingassets.com/CreditCard/Default.aspx

• 5 Lisa // Apr 30, 2008 at 3:00 pm

  So can we use any sprint phone for credo mobile… ?credo has a short list of phones available for purchase and I bought a Moto Q - huge mistake… the battery life is quite short - 8 hours or less - I carry an extra at the cost of nearly $45 but for those who don’t - better plan ahead or be left without service…

• 6 Mike E // May 4, 2008 at 11:05 pm

  I have researched CREDO Mobile and their service and I cannot find anything negative about it. They seem like a growing company with a good cause.
  As soon as my contract with Verizon is done, I’m going to switch providers.
  Answer to Lisa’s question. I already asked their customer care about that, unfortunatly, they cannot activate 3rd party handsets ‘yet’ with no indication this is even in their plans of ever being a possibility.
  However, the past few months, their recent handset releases have been promising, so I am prediciting a good forcast in future equipment releases.

• 7 KTF // May 5, 2008 at 6:31 pm

  Switching my cell service to Credo in April 2008 has been the most expensive mistake I could ever have made. Not only is the connection signal terrible the customer service is non-existent then rude and inept when/if you are able to connect.
  Most likely their customer service dept. is staffed by Sprint employees simply answering the phone using a Credo greeting. Save yourself the agony and expense and donate to good causes directly. As a former Working Assets subscriber, I wish, oh how I wish, I had never bought into the Credo mobile nightmare. I am now cancelling after a month and willing to incur the $175 early cancellation fee just to be rid of Credo Mobile. So, Mike E. follow the recommendation of Hank above and perform good deeds in another way and whatever you do don’t switch to Credo/Sprint. More and more negs. are starting to appear on websites/blogs. I wrote a lenghty letter to Credo Pres and VP in charge of Mobile program w/no reply.

• 8 Caroline O'Brien // May 12, 2008 at 12:31 pm

  I had a two year contract with Sprint; when it expired, I continuted to stay on as a month to month customer while I shopped around for a new carrier.

  Early March 2008 I received in the mail a flyer about CREDO mobile phone. I called to check it out, and had my land line switched over fromAT&T to Working Assets and ordered a cel phone (thirty day free trial period…blagh blah blah) from CREDO.

  I wanted a phone with a chip that would transfer information to my computor (my Sprint phone does not have this and therefore the pictutres are expensive to retrieve). I planned to read up on the CREDO phone information when it arrived, and if I didn’t want it - NOT PORT UP and send it back to CREDO without having to transfer my number from Sprint to CREDO.

  The CREDO cel phone was delivered by FEDEX
  on Friday March 28th, 2008 at apx. 1:15 PM.
  I signed for the box and put the UNOPENED box on
  my kitchen table figuring I could come home, open it and read the information before I decided if I wanted to accept it and port over my Sprint number. After I signed for the package, I went
  out for coffee with a friend around 1:30 PM.
  REMEMBER: The unopened FEDEX box with the CREDO phone is on my kitchen table and I am out in
  KCMO having coffee.

  If I didn’t want it, I could just send it back…RIGHT?

  WRONG !!!

  I left the coffee shop apx. 4:30 PM Friday March 28th. (The CREDO phone was still in the unopened
  box at my home); I tried to make a call on my Sprint phone - NO SERVICE.

  I called Sprint and was told by the port department I no longer had Sprint service because my service was “ported”. I asked: “How can my service be shut off with out my prior consent?”
  I ask for my service to be re-instated and Sprint refused saying the number was ported on the 28th apx. 1:30 PM….even though I told the agent I had no other phone with me to use / port to for my number.

  I drove home and called (on my land line: at
  15 cents a minute) CREDO. I asked why and how did they disconnect my Sprint service without my
  consent? They based the cancellation on the FEDEX delivery information. “Joyce” in CREDO porting department told me the phone was free for 30 days and I could return it at no charge within that 30 day period. I asked it if had a chip - “No, none of our cel phones have chips”. I told her I wanted my month to month Sprint service back but she insisted all she could do was walk me through the CREDO port up process.

  I told her I NEVER WOULD HAVE PORTED UP THE PHONE HAD I BEEN GIVEN THE OPTION to CHOOSE CREDO. I made it clear I am a customer of CREDO by duress because they hijacked my Sprint service without my authorization. I was forced to use the CREDO phone and lost my month to month Sprint service. When I tried to return the CREDO phone with in the 30 day (March 28-April 28) period - I was told CREDO lists my account as active on the 21st of March - 7 days before I ever received the FEDEX box with the CREDO phone.

  On the 21st of April I purchased a Cricket phone (because CREDO was saying I am now ‘on contract ‘) and spent from the 21st of April to the 6th of May trying to get my Sprint number to port from the CREDO phone to my Cricket phone.

  I was told by Cricket on the 21st that my Sprint number would port in from the CREDO phone in one to four days: April 21st - April 25th…..

  The port would not go through because Cricket representatives kept getting a “Sprint” port signal when they tried to port from CREDO.
  HMMMMMMMM…..curiouser and curiouser said
  Alice in Wonder-CelPhone-Land…..

  I continuted to call Cricket and CREDO from the 24th of April through the beginning of May 2008 in an attempt to get my number to port.

  On Tuesday the 6th I had no service on my number from Sprint in the CREDO phone (I had three phones from the 21st of April to the 6th of May :
  my Sprint phone with all my
  calendar/contact information
  CREDO: with my old Sprint number that
  wouldn’t port over
  CRICKET: with a temporary Cricket
  number that was to be replaced
  with my Sprint number ported
  from the CREDO phone.

  When I called CREDO customer Service on the 6th of May (Tuesday) during the completion process for porting to the CRICKET phone - a young woman named ‘Christian’ answered the CREDO Customer Serervice line on my CREDO phone as :
  “Sprint Customer Serrvcice, this is Christian”….

  WTF?

  I get Sprint cutomer service on a CREDO phone when calling CREDO Customer service?

  Christian said she had no access to my CREDO account information, ( ?????????)
  ….but that her records (Sprint) show my Sprint service stopped:
  ON THE 30th OF MARCH….not the 28th.

  CREDO is a green- wash of SPRINT - they use bait and switch techniques to get month to month customers from Sprint hooked into contracts again - under the guise of CREDO.

  Sprint COULD HAVE CONTINUTED MY SERVICE ON THE 28th - CREDO COULD HAVE HAD MY SPRINT SERVICE REINSTATED …..they lied..the lying liars.

  Oh, yeah, and AT&T sent me a land line bill for 200+ saying Working Assets never ported over the land line number from AT&T to Working
  Assets.

  Meanwhile CREDO thinks my contract should begin on the 21st of March ….7 days before I ever had any phone with CREDO or CREDO service….so I am to pay for seven days during which I had Sprint and and a Sprint phone but no CREDO phone….since it didn’t arrive until the 28th of March.
  My number would not port until the 6th of MAY and so now I am to pay for a year contract and two months of lousy service?

  SPRINT AND CREDO ARE
  C R O O K E D

  stay away from them………….

  -Caroline O’Brien
  816 916 2090

• 9 Ken // May 13, 2008 at 12:08 pm

  I have been using Credo Mobile for years and I never had a problem with service, customer service, or prices. A notice to the lady before me that when you sign up for a new service you can’t just get the old service back… you signed up and thats why they sent you the phone. My mom and I are using the family plan and its the first cell phone service she ever had. Her and I are very happy that we have such a great service provider and that 1% of their profits go to environmental and civil rights organizations.

• 10 Lisa // May 13, 2008 at 1:08 pm

  I find the customer service to be exemplary actually… they have credited my account for things no other company would and when I got the “talking liberally” service (so that for extra minutes above and beyond my plan I would pay 10 cents instead of 45 cents each) I added the service on the 27th of March and they backdated to the 1st so it covered all my extra charges for the month… which would have been $40+ more than my monthly… when I couldn’t figure out what plan to get for internet, they credited me $84 because I wasn’t clear on what they had sold me… so I think their customer service is great… they just don’t have a good phone selection…

  Another note, I think all the mobile phone companies are going the way of CDMA - it kind of deters the purchase of phones from outside sources…kind of sucks but what are you going to do????

• 11 Caroline O'Brien // May 13, 2008 at 10:42 pm

  Hey Ken:

  Go back and re-read my entry.
  I didn’t have the CREDO phone ported when CREDO shut off my service in order to force me onto their contract. The Sprint shut off date was the 30th of march according to Christian of Sprint. My service was active at the time of the hijacking of my service on March 28th at 4:15 PM.

  I didn’t want service back that I had relinquished, I wanted the service that SPRINT records show I HAD at the time of the hijacking of my service by CREDO.

  They lied - they ripped me off - they deserve all the free advertising with which I intend to provide them.

  Caroline O’Brien

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